Video Match
on Your Phone on VideoMatchTV

iPhone

1. Open VideoMatchTV in Safari and tap Start a Video Match.
2. Allow camera and microphone access when Safari asks.
3. If you blocked access, open Website Settings from Safari’s page menu and update both permissions for videomatch.tv.

Android

1. Open VideoMatchTV in Chrome and tap Start a Video Match.
2. Allow camera and microphone access when Chrome asks.
3. If you blocked access, open Chrome Settings, then Site settings. Check Camera and Microphone for videomatch.tv.

Camera or mic still blocked?

Reload the page after changing permissions. If the browser can’t access either device, check the browser’s permissions in your phone settings.

Audio or video cutting out?

Try a different connection. If the issue persists, contact support with your phone model, browser and any error message.

Open the site in your main browser

If you tapped a link in a messaging or social app, you may be looking at a browser window inside that app. Open the address in Safari on iPhone or Chrome on Android before trying again. This makes it easier to find the site settings and check permissions. Close the earlier matching tab so you can tell which page is showing a prompt and which one is playing audio.

Check where the sound is going

If you recently used wireless earbuds, a speaker, or your car audio, check where your phone is sending sound before the call. You might have a good connection and still hear nothing if audio is going to a device across the room. If you switch to the phone speaker, start with the volume low and adjust it once your match is speaking. Use headphones when you need more privacy.

Choose a steady spot

Set the phone somewhere you can reach the call controls without covering the lens or microphone. Before starting, look for bright light behind you and move private papers or screens out of frame. If you’ve been walking or moving between rooms, pause somewhere with a stable connection. This also makes it easier to notice whether a problem starts when you move or whether it happens even when you stay in one place.

The phone never asks for permission

If you previously dismissed or blocked a prompt, the browser may use that saved decision when you return. Check the camera and microphone settings for videomatch.tv. If the browser still can’t use either device, check whether your phone allows the browser itself to use it. After changing access, return to the site and try a fresh match. Check the camera and microphone separately so a working picture doesn’t hide a blocked microphone.

You see video, but there’s no sound

Try to establish which direction the sound is failing. If your match can hear you, check the phone’s playback volume and where it’s sending audio. If you can hear them but they can’t hear you, focus on microphone permission and the headset you’re using. If you’re still stuck, test again without the headset. If the phone speaker works, reconnect the headset and check which device your phone selects for playback.

The call breaks up when you move

A video call can react to changes in your connection as you move away from your router or switch between Wi-Fi and mobile data. If calls are breaking up, stop moving and test again from one spot on one connection. If the problem persists, try a different connection on a new match. On Wi-Fi, try the same spot closer to the router. On mobile data, check that the browser is allowed to use it.