Start a live 1v1 video match in your browser. See what each person can see and hear, and how to use your camera, microphone and call controls.
For adults 18+
Once connected, use your local picture to see what your camera is sending. Check your framing before you settle into the conversation.
The other person’s video and sound arrive separately. If you see them move but hear nothing, check where your device is playing audio.
Look for the camera, microphone and end-call controls. If you need a moment off camera or away from the microphone, check the control’s state before you continue.
Your own picture lets you check what fits in the frame. On a laptop, angle the screen so you can see your face without leaning in. If your camera has a wide view, step back from anything in the room that you’d rather keep out of sight.
The other feed shows the person you’re speaking with. If their picture looks soft or stops moving while your own still looks sharp, cleaning your lens won’t improve their picture. If you can still hear them, tell them what you see before ending a call you’d like to keep.
A 1v1 match connects two people. Even in a one-on-one call, check what your camera shows and what your microphone can pick up. Someone speaking nearby may be audible even when they’re outside the frame.
Use the end-call control whenever you want to leave. Keep your phone number, address and financial details private.
Position the camera so your face is easy to see, and look at what else fits inside the frame. Light from in front of you is usually easier to work with than a bright window behind you. If the camera view looks unfamiliar, check whether your device has more than one camera and whether the browser is using the one you expected. Make those adjustments before settling into the call.
Hearing your match only confirms that their sound is reaching you. Check that your microphone works in the other direction too. A short question is enough. If they see your lips move but hear nothing, check microphone permission and the microphone you’re using. If you have a headset connected, make sure it’s the one you intended to speak into before you change other settings.
If you can still hear your match while the picture is frozen, the audio side of the call is still working. Tell them their picture has stopped so they can check their camera. If sound drops too, check whether the call screen is still open or whether you’ve gone back to search. Once you’re back in search, the next person you see may be a different match.
Choose a spot where you can speak comfortably and hear the reply at a normal volume. Move private papers and anything with your address out of view. If someone else might walk through the frame, reposition the camera or move to a different spot. On a shared device, take an extra moment to check what’s behind you and whether you’ve connected to the right microphone.
Pay attention to the timer and any notice about paid time if you’d like to keep talking. Read what the screen says before deciding whether to continue. If you’re done with the conversation, use the end-call control. The random video match guide explains how to stop searching if matching resumes after the call.
If several people say they can see you but can’t hear you, focus on your microphone. If you’re using a headset with a physical mute switch, check the switch first. Then look for a muted microphone in the call controls or blocked browser access. When the other person can hear you but you can’t hear them, check your speaker or headset output instead.
The microphone and camera have separate controls. Mute your microphone when you need to speak to someone in the room, and use the camera control to mask your picture for the other person. Look at both controls before assuming the other person can see or hear you again. If you’d rather step away for longer, end the call.
Lower your speaker volume or try headphones. When a microphone picks up sound from nearby speakers, the sound can come back to you as an echo. If only you hear your own voice coming back, ask whether your match is using speakers. If both sides hear it, try headphones on both ends. Move the phone away from any external speaker you’re using.
Start by checking which panel is black. If you can see yourself but the other person’s panel is dark, your local preview is receiving video from your camera. If your own panel is dark across multiple calls, check your camera access, any physical camera cover, and the browser’s camera selection if it offers one. If the other person can still hear you, investigate video separately from audio.
Check whether you moved to a different room, changed networks, or switched audio devices just before it happened. If you use a wireless headset, see whether it’s still connected and charged. If the call has ended, try another match once the device or network is stable. If drops keep happening, note roughly how long each call lasts and which part of the call cuts out first.
